Consulting and audit

Benchmark your user assistance services

› Analysis of existing services.

› Needs analysis.

› Specifications development.

› Consulting for software and organizational solutions.

› ITIL best practices.

Conduct periodic quality-control audits of your operations

› Performance reports: measure process efficiency.

› Quality reports: measure the quality of call reception and processing.

ITIL best practices.

Supporter is a founding member of ITSMF France, an industry organization created to promote ITIL best practices. Our seasoned team of consultants relies on these proven initiatives to carry out your projects.